Anne LITIQUE (Class of 1989) offers you a few tips for resolving conflicts in the workplace, covering the key factors and keys to understanding conflict in the workplace.

• Is conflict inherent to working relationships?

• The fundamental needs of individuals at work

• The place of emotions in the workplace

• The influence of personalities in the workplace

• Communication and behavior at the heart of conflict

• Mediation for amicable conflict resolution

Anne LITIQUE is Founder and Managing Director of Oh! Potentiel, and has been a speaker, trainer and corporate coach, and mediator since 2006.

She accompanies individuals and groups in their quest for authenticity, development and performance.

Anne LITIQUE is co-author of the book "Médiation des conflits au travail", just published by Pearson in February.

Trained in Positive Psychology and with 30 years' experience in personal development, she is also a coach and mediator supervisor. www.ohpotentiel.com